Vendor management is a multi‐step process to determine where problem areas exist with your current vendors. Once those areas are identified, Optimatum prioritizes the issues with our clients and fix those deemed critical. This procedure is both immediate (i.e. fix the issue at hand) and long‐term (i.e. fix the process so it doesn’t happen again). Once the critical issues are back on track, we continue to monitor the vendor relationships through ongoing reporting and setting accountability standards.